Cancellation & Refund Policy

Order Cancellation

Cancellation Window: Orders may be canceled within 6 hours of placement. Post this window, orders are typically processed and prepared for shipping, making cancellation infeasible.

Cancellation Fee: A restocking fee of $20 will be charged for all cancellations, reflecting the costs incurred in processing the order.

Non-Cancellable Orders: Orders that have been shipped cannot be canceled. Customers are encouraged to review their orders carefully before confirmation.

Refund Policy

Eligibility for Return: Returns are accepted within 90 days from the receipt of the product. To be eligible for a return, the product must be in its original condition, unused and unopened. Proof of purchase is mandatory for processing returns.

Return Shipping Responsibility: The customer bears the responsibility and cost of return shipping. We advise using a tracked shipping method for secure and verifiable returns.

Refund Processing: Upon receiving the return, we will inspect the item and process your refund if the return criteria are met. Refunds are issued to the original payment method. Please allow 7-12 business days for the refund to appear in your account.

Refund Denial: We reserve the right to deny a refund if the returned product does not meet our return criteria or is returned beyond the stipulated return window.

Damages and Issues

Please inspect your order upon delivery. For any defects, damages, or receipt of the wrong item, contact us immediately to address and rectify the issue.

Exchanges

Customers wishing to exchange an item must return the original item as per our return policy. Upon acceptance of the return, a separate purchase for the new item can be made.

Christmas Delivery Notice

Important Delivery Information: Please be aware that we cannot guarantee delivery before Christmas for any orders made after December 20th. Additionally, RetroBros will not be liable for any orders that do not arrive in time for Christmas. It is advised to place orders well in advance to avoid any potential delays during the busy holiday season.

Policy Amendment Rights

RetroBros reserves the right to modify or amend this policy at any time without prior notice. Changes take effect immediately and will be communicated on our website.

Acknowledgment of Policy

By placing an order with RetroBros, customers acknowledge and agree to our cancellation and refund policy.

Contact Information

For inquiries, contact retrobrosltd@gmail.com or call (+1) 856-460-1863.